Last updated: July 2026
At FixMyTool we aim for transparent pricing and fair outcomes. This Refund & Cancellation Policy applies to all repair bookings made via fixmytool.in or our mobile app.
1. Inspection / booking fee
| Situation | Refund |
|---|---|
| Booking cancelled before courier pickup | Full refund of inspection fee within 5–7 business days |
| Machine received but not repairable / beyond economical repair | Inspection fee retained; return shipping charges may apply |
| Customer declines approved estimate | Inspection + return logistics charges deducted; balance refunded if any |
| Duplicate or fraudulent booking | Full refund after verification |
2. Repair payments
- Advance payment: Refundable only if we cancel the job or cannot complete repair due to our fault. Not refundable after spare parts are ordered specifically for your machine.
- Final payment: Due before return dispatch. Once the machine is shipped back, repair charges are non-refundable except under warranty claims.
3. Warranty claims
If the same issue recurs within the warranty period stated on your invoice, contact us on WhatsApp with your booking reference. We will re-inspect and re-repair at no additional labour charge. Parts warranty follows manufacturer/OEM terms where applicable.
4. Refund processing time
Approved refunds are credited to the original payment method within 5–10 business days depending on your bank or UPI provider. Razorpay reference ID will be shared on request.
5. Non-refundable items
- Courier charges once pickup has occurred
- Custom-ordered spare parts that cannot be returned to supplier
- Services already rendered (diagnosis completed, labour performed)
6. How to request a refund
- Message us on WhatsApp +91 90743 23019 with your booking ID (e.g. #FMT000001)
- State the reason and attach payment proof if needed
- Our team will respond within 2 business days
7. Chargebacks
Please contact us before initiating a bank chargeback. We resolve most issues faster through direct support.