Last updated: July 2026
FixMyTool (“we”, “us”, “our”) operates fixmytool.in, a nationwide repair platform for home appliances, power tools, commercial kitchen equipment, and electric motors across India. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile app, or repair services. FixMyTool is a service brand of SamnanTools.
1. Information we collect
- Contact details: name, mobile number, WhatsApp number, email (if provided), and pickup/delivery address including pincode, city, and state.
- Booking information: machine category, model, brand, issue description, warranty status, photos, and videos you upload.
- Payment data: transaction references processed via Razorpay. We do not store full card or UPI credentials on our servers.
- Technician data: for partners registering on our platform — identity proof, skills, GST number (optional), and bank details for payouts.
- Technical data: IP address, browser type, device information, and cookies used for site functionality and analytics.
2. How we use your information
- To process repair bookings, inspections, estimates, and return shipments.
- To assign qualified technicians and communicate status updates via WhatsApp, SMS, email, or in-app notifications.
- To arrange courier pickup and delivery through trusted logistics partners (e.g. Delhivery).
- To process payments, invoices, and GST-compliant billing where applicable.
- To improve our services, prevent fraud, and comply with legal obligations.
3. Sharing of information
We share data only as needed to deliver the service:
- Technicians assigned to your repair receive relevant job details.
- Payment gateways (Razorpay) for secure transactions.
- Courier partners for pickup and return logistics.
- Cloud/media providers for secure storage of uploaded images.
- Authorities when required by law.
We do not sell your personal data to third parties.
4. Data retention
We retain booking and payment records as long as necessary to provide support, handle disputes, and meet tax and legal requirements under Indian law.
5. Your rights
You may request access, correction, or deletion of your personal data by contacting us on WhatsApp at +91 90743 23019 or email. We will respond within a reasonable timeframe.
6. Security
We use industry-standard measures including HTTPS, access controls, and secure payment processing. No method of transmission over the internet is 100% secure.
7. Cookies
Our website uses essential cookies for login sessions and preferences. Analytics cookies may be used to understand site usage. You can control cookies through your browser settings.
8. Children
Our services are not directed at children under 18. We do not knowingly collect data from minors.
9. Changes
We may update this policy from time to time. The revised version will be posted on this page with an updated date.
10. Contact
FixMyTool / SamnanTools
Website: fixmytool.in
WhatsApp: +91 90743 23019