FixMyTool uses trusted courier partners (including Delhivery) for nationwide pickup and return. Follow this guide to ship your machine safely.
Step 1 — Book your repair
Complete your booking on fixmytool.in/book-service or the FixMyTool app. Upload clear photos and a short video of the issue. You will receive a booking reference (e.g. #FMT000123) on WhatsApp.
Step 2 — Wait for pickup confirmation
Our team confirms serviceability for your pincode and schedules courier pickup. You will receive AWB (tracking) details via WhatsApp once the pickup is booked.
Step 3 — Pack securely
- Use the original box if available; otherwise a sturdy carton with 5 cm padding on all sides.
- Wrap moving parts (jars, blades, cords) separately in bubble wrap.
- Seal with strong tape. Write FixMyTool — [Your Booking ID] on the outside.
- Remove loose accessories you do not want repaired unless relevant to the issue.
- Record a video while packing — this helps with transit damage claims.
Step 4 — Handover to courier
- Keep the AWB slip / digital label ready.
- Ensure the pickup address matches your booking.
- Note the executive’s name and handover time.
Step 5 — Track your machine
Track status in My Repairs or WhatsApp updates. Stages: Received → Diagnosing → Estimate → Repair → Testing → Dispatched → Delivered.
Step 6 — Return delivery
After repair and final payment, we ship your machine back to the same address. Inspect on delivery and report damage within 24 hours with unboxing video.
Packaging tips by category
| Machine type | Tip |
|---|---|
| Mixer grinder | Lock the jar; pad the motor base; do not ship with wet jars |
| Power tools | Remove battery if detachable; bundle cord separately |
| Motors | Protect shaft and terminals; mark “This Side Up” |
| Commercial kitchen | Drain water; secure heavy parts to base of box |
Need help?
WhatsApp +91 90743 23019 with your booking ID.